True, honest-to-God conversation:
Customer: “Why is my phone bill so high?”
Operator: “There’s one number that has calls many hours long, it’s a special rate number, that’s made your bill high. Call it less.”
Customer: “That’s my dial-up connection number. I use it all day and leave it on overnight.”
Operator: “Dial-up? You pay per minute that you use that! That’s crazy!We can do you a good broadband package that will save you hundreds of pounds a month!”
Customer: “Broadband? Oooh, no, I don’t want broadband. It’s too fast.”
Some people are so laden with fail that they should be taken out and shot. Slowly. With a rusty hammer.